Failed and cancelled tasks
When a task fails, reserved usage confirmed as refundable is restored to the original service account through platform billing. This is not a cash refund. If a task is still processing, the network is interrupted, or status has not synchronized, check the records first; closing the app does not establish that a refund occurred.
Cancellation of a started but unsettled task is subject to server confirmation. Successfully delivered and settled tasks are not automatically refunded by a later cancellation. For suspected duplicate charges, unsynchronized balances, or failed tasks without restored usage, contact support with the task ID.
Payment refunds
For an ordinary usage-pack purchase, you may request a full refund within 14 calendar days of payment if all usage from that order remains unused. Once usage has begun, no change-of-mind cash refund is offered for changed preferences or results that do not meet subjective expectations. Usage restoration for failed generation follows the section above.
For duplicate payments, incorrect charges, or payments without delivered usage, verified amounts not properly due are refunded. Services actually delivered and consumed are not refunded twice. More favorable rights provided by law or the actual merchant of record take precedence. This policy does not limit statutory rights.
Promotional usage has no separate cash refund value. Corresponding unused benefits are withdrawn with a refund. Consumed usage and payments are checked against actual records; a local balance screenshot alone cannot determine the refund amount.
Requests are reviewed manually. We reply within 3 business days after receiving complete information and normally determine eligibility within 7 business days. Eligible refunds are processed through the actual collection channel; arrival time depends on the channel and bank. We explain reasons and progress if additional information is needed, there is a dispute, or processing is delayed.
Cash refunds are preferably returned to the original payment source. We do not require a third party's receiving account. The refund must correspond to the unused benefits withdrawn. Repeated requests must not be used to obtain extra usage or duplicate refunds.
How to request a review
- Use the refund contact channel to provide your username, order number, payment time, amount, and issue description.
- State whether the relevant usage has been consumed and whether you want to check delivery, usage restoration, or a payment refund.
- We explain the outcome after checking order and usage records. Eligible refunds are preferably processed through the original payment channel.
Do not submit passwords, recovery codes, private keys, or complete bank card numbers. If information is incomplete, provide the missing review details first. Do not pay again to resolve missing usage.
Payment channels and refund status
The actual payment channel shown on the order and checkout page governs. Channel issues can be raised through the support contact on the order or payment receipt. Panacea usage and cash refund requests are reviewed under this policy and processed through the actual collection channel.
“Received,” “approved,” “refund initiated,” and “funds received” are distinct states. Cash and usage outcomes should both be verifiable. Rely on official order records and channel confirmation, and retain the original order number if funds have not arrived.