Support and service provider
This is the central support contact for Panacea. For the operator and personal information controller, see the Privacy policy.
Contact email: panacea@panaceacanvasus.com.
Support hours are Monday to Friday, 09:00–18:00 Beijing time (UTC+8), excluding public holidays. General service inquiries receive a reply within 3 business days after complete information is received. Refund and privacy requests follow their respective policies. Describe your issue using the categories below and provide only the information needed to investigate it.
Account and task issues
Provide your username, app version, relevant task ID, time of the issue, and error message. Do not attach entire projects or asset collections by default; send only what is necessary to resolve the issue.
Payments and refunds
Provide the order number, amount, payment time, and a description. Specify whether the issue is payment without delivered usage, a failed generation without restored usage, or a payment refund. See the Refund policy.
Privacy and account data requests
Specify the information you wish to access, correct, copy, or delete, or whether you wish to close your account. We verify account ownership and explain how unfinished tasks, remaining benefits, and transaction records that must be retained will be handled. See the Privacy policy.
Content reports and appeals
Specify the type of violation and provide the task ID and necessary screenshots or links. Rights complaints must also explain your relationship to the rights involved. Do not distribute complete unlawful content. Appeals against restrictions or decisions should include the original support ticket details. See the Acceptable use policy.